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Return Policy

Effective date: September 24, 2026

All sales are final

Every item sold by CardMart210 is sold “AS IS” and ALL SALES ARE FINAL. We do not offer returns, exchanges, or refunds as a matter of right. Any return, exchange, refund, or store credit is granted solely at CardMart210’s discretion, may be approved or denied for any reason or no reason, and approving one request does not obligate us to approve any other.

If you want to request an exception

You may submit a request through our Contact page. To be considered at all, a request must:

  • Be received within 3 days of the delivery date shown by the carrier (or of local pickup).
  • Include your order number, clear photos of the item front and back, and a description of the issue.
  • Involve an item that is in the exact condition it was shipped: singles still in their original sleeve and toploader, graded cards in the original undamaged slab with the same certification number, and sealed product unopened with factory wrap intact.

If we approve a request, we decide the remedy: a replacement, store credit, a partial refund, or a refund to the original payment method. Unless we state otherwise in writing, the buyer pays return shipping, the item must arrive back to us with tracking, original shipping charges are not refunded, and we may deduct a restocking fee of up to 20%. Refunds or credits are issued only after we receive and inspect the item. Items returned without our prior written approval may be refused or returned to you at your expense.

Never eligible

  • Change of mind, ordering the wrong item, or no longer wanting the item.
  • Changes in market value, price drops, or finding a lower price elsewhere.
  • Disagreement with the condition we assigned to an ungraded card (condition grading is a matter of judgment, and ours controls).
  • Disagreement with a third-party grade, slab scuffs or scratches, label issues, or the possibility of a different grade on a resubmission or crossover.
  • Opened, resealed, searched, or weighed sealed product; pack contents and “pulls” are random and never guaranteed.
  • Items damaged after delivery, or items bought on sale, clearance, or during a promotion.

Damaged, lost, or incorrect items

Report any damage in transit or an incorrect item within 48 hours of delivery, with photos of the package and item (an unboxing video is strongly recommended). We will decide in our discretion how to resolve it. Once a package is handed to the carrier, it is the buyer’s responsibility; for lost or damaged packages we may help you file a claim with the carrier, but the carrier, not CardMart210, is responsible for the loss. Packages marked delivered by the carrier are considered delivered.

Cancellations

Orders may be cancelled only before they ship, and only if we agree. We may cancel any order at any time (for example, for pricing or listing errors, stock issues, or suspected fraud) and will refund any amount you paid for the cancelled item.

Chargebacks

Please contact us before disputing a charge. Filing a chargeback without first contacting us, or after an item was delivered as described, may result in cancellation of pending orders, loss of store credit, and suspension from future purchases, and we will provide our records to your card issuer to contest it.

Your legal rights

This policy applies to the fullest extent permitted by law. It does not limit any right you have that cannot be waived under applicable law. See our Terms & Conditions for the full terms of sale.